FAQ
WHAT IS REQUIRED TO MAKE A RESERVATION?
50% of the rental is required in advance to hold the reservation. Balance of total rental is due 30 days prior to arrival and will be automatically charged when a credit card has been supplied. The agent does not accept checks on reservations made less than 30 days before arrival.
DO YOU REQUIRE A CASH SECURITY DEPOSIT?
In lieu of a cash damage deposit, we include Accidental Damage Protection up to $1,000.00 on your reservation. This eliminates the need for you to pay a cash damage deposit. If accidental damage occurs during your stay, you would simply call our office immediately so we may document it.
WHAT IS YOUR CANCELLATION POLICY?
We require cancellation in writing. Unless you have purchased Travel Insurance, the following will apply: Cancellations 30 days or more prior to arrival are refundable, less a $150.00 cancellation fee. Cancellations within 30 days of arrival are non-refundable. PLEASE NOTE! Travelers from New York and Hawaii are unable to purchase Travel Insurance through Barefeet Vacation Rentals due to your state’s licensing laws.
DO YOU OFFER TRAVEL INSURANCE?
You are a valued guest, and we want to do everything possible to make your trip enjoyable and worry-free. Because the unforeseen and unexpected can occur, including weather events, before you leave or when you are away from home, we recommend and offer Rental Guardian travel insurance plan. For more information on what this insurance covers, please go to https://www.rentalguardian.com. Your Travel Insurance payment is a percentage of your total stay value and will be processed when you reserve your condo.
WHAT TIME IS CHECK-IN AND CHECK-OUT?
Check-in is 4:00-5:00 pm local time (EST), and check-out is 10:00 am local time (EST). If your rental has been cleaned and inspected prior to 4:00 PM on your arrival day, we will send a text letting you know you can check-in early.
HOW WILL I RECEIVE MY CONFIRMATION AND ARRIVAL INSTRUCTIONS?
You will receive a reservation confirmation via email within minutes of making your reservation. If you have not received these emails, please contact us at (305) 394-9787. Additionally, you will receive follow-up emails leading up to your arrival, reminding you of your check-in location.
WHAT IS THE MINIMUM AGE REQUIRED TO MAKE A RESERVATION?
You must be 25 years of age to reserve a unit and be in residence during the entire rental period. A reservation obtained under false pretenses will be subject to eviction and forfeiture of all amounts prepaid.
ARE THERE PARKING RESTRICTIONS?
Parking in many locations is restricted, either by space or regulation. Parking required for motor homes, travel trailers, boat trailers, motorcycles, or vehicles with advertising of any kind, etc., may determine which units you stay in, or require off-site parking arrangements. Guests must notify us in writing, in advance, if you require parking for any of these vehicles. Condo communities are limited to two parking spaces per unit.
I SEE A UNIT THAT SAYS IT SLEEPS 6…WE HAVE SIX ADULTS AND TWO SMALL CHILDREN…IS THAT PERMITTED?
All rental units are subject to occupancy limits that are established either by state fire code regulation, property owner, or condo association. Tell us what your needs are so we can place you in the perfect place and avoid any issues upon check-in.
WHY ARE THE PRICES DIFFERENT SOMETIMES ON THE SAME PROPERTY?
Just like at a grocery store where prices go up and down or an airline price that is offered at a regular rate, then offered for a special price temporarily, the vacation rental unit does have off-season rates, high-season rates, special pricing for event dates, and so on.
WHAT DO I NEED TO BRING?
Bed linens and bath towels are provided but are meant to be kept in the units. Basic pots, pans, cooking utensils, dishes, and glassware are also provided. Specialty items such as tea kettles, lobster pots, and espresso machines are not provided, so if there is anything that is important for your comfort and convenience along these lines, you should bring it with you. If you have a specific need or requirement in your rental property…it is best to ask ahead of time instead of waiting until you arrive.
Soaps, shampoo, garbage bags, and laundry soap, other than what is provided in the starter pack you will find upon arrival, are not provided.
Additionally, while we would love to be able to have the kitchens stocked with coffee, spices, and condiments for your convenience, Florida Hotel/Motel Regulations do not allow any opened foodstuffs to be left from one guest to the next, and it’s simply cost-prohibitive to restock a pantry for every guest.
WHAT EXACTLY IS A ‘STARTER SUPPLY’ OF PAPER PRODUCTS?
A starter supply is just enough to get you through the first night’s stay…a roll of toilet paper in each bath, a roll of paper towels in the kitchen, two garbage bags in the trash container, and dishwasher detergent for your first load of dishes. Beyond that, you will be providing for yourselves as needed.
WHY DO I PAY A CLEANING FEE?
Housekeeping is provided by a third-party company. The property will be professionally cleaned and inspected after your departure to ensure it is fresh and ready for the next guest’s arrival.
HOW DO I KNOW THE PROPERTY IS AS ADVERTISED?
We try our best to keep the photos, videos, and amenities current on our website. If anything has changed, it has been upgraded, like a new flat screen TV, a new bedspread, or new towels. We simply can’t send a photographer each time the owner buys a new coverlet, so know that if it’s not exactly the same, it’s been recently upgraded.
We have a dedicated staff that makes sure each of our vacation homes and condos are ready for your arrival by implementing a quality assurance program that includes cleaning, maintenance, and management. We have developed stringent procedures for every one of our vacation rentals, including a detailed checklist for the cleaning contractors and Rooms Management staff. We strive for complete satisfaction from each and every guest. That doesn’t mean we guarantee everything will be perfect! The smoke alarm might start beeping, or the remote control batteries for the TV fail, or the person before you might have been watching their vacation pictures or video, and put the TV on some weird setting so you can’t get the regular channels. What we can guarantee is that if you call us, we will make it right as quickly as possible!
WHAT DO I DO IF THERE IS SOMETHING WRONG AT THE UNIT?
When you arrive at your unit, you should find it clean and inviting, with everything in working condition. If the unit is unsatisfactory upon arrival for any reason, call our office right away, and we will address the situation at the earliest possible opportunity. Please do not wait until departing to voice your complaint…we want to be immediately aware of any concerns or problems so we can rectify the situation to your satisfaction and you can go on about your business of enjoying your vacation! We’re here to help during business hours, and your check-in package will also have numbers to call if you have a maintenance emergency after hours.
WILL I HAVE INTERNET SERVICE?
All of our properties offer high-speed internet service for your convenience. Due to the different providers and the various ages and configurations of personal computers, we cannot guarantee that you will be able to connect. We will do our best to assist you, but we cannot be held responsible, and no refunds will be offered if you are unable to take advantage of this service.
WHAT HAPPENS IF WE LEAVE SOMETHING BEHIND WHEN WE CHECK-OUT?
We contract with a service that will pick up, pack, and ship your items back to you for a minimum fee of $50. If you have a FedEx or UPS account to bill to, the minimum fee is $25. (Large, heavy, and International returns may be substantially more.)
FOR ADDITIONAL INFORMATION, PLEASE SEE THE TERMS AND CONDITIONS PAGE